The Briefing Room

For questions that deserve an answer. 

When will my order ship? 
Within 1-2 business days. We don't rush quality—or anything, really.

What’s the deal with shipping costs? 
It's FREE.  Besides that?  No surprises.

What’s inside your products?  
Only the good stuff. Clean, rugged, and no-nonsense. INCI names are listed on every product and/or on our site.

Do you test on animals?   
Only on the most spoiled bearded men. (No animals harmed, ever during our handmade productions.)

Can I subscribe or reorder automatically? 
You will—soon. Subscriptions launching after Phase 1 deployment.

How do I join the 1420 Forge? 
1420 Forge is still in the works for FULL benefits, but for now, you can join via SMS (text) and/or email! 

What’s the Forge Promise?
The Forge Promise. If something isn’t earning its keep within 14 days, we’ll exchange it, credit you, or refund per our policy. No dramatic essays—just your order # and what missed.

Any fine print?
Limited/seasonal drops and bundles may be exchange/credit only. Shipping isn’t refundable. We reserve the right to block serial returners (don’t be that legend).

How do I start it?
Hit CONTACT US with your order number and the issue. We’ll handle the rest—fast.

What does Mane Roots Beard Oil do?
Hydrates the skin under your beard, softens hair, kills itch and flakes, adds a clean sheen. Less porcupine, more polished.

How do I use Beard Oil?
After a warm shower: drop 3–8 (depending on your beard game) → warm in palms → massage into skin first, then through the beard → finish with a comb/brush.

What does Mane Roots Beard Balm do?
Conditioning + light hold. Tames flyaways, adds shape, seals in moisture.

How do I use Balm?
Pea to dime size → warm between fingers → rake through → shape with comb/brush.

What’s in Mane Roots Beard Oil?
A high-performance blend of premium oils (think MCT, jojoba, grapeseed, apricot kernel, kukui, avocado, argan, sweet almond, olive-derived squalane, green tea, sea buckthorn CO₂) + Vitamin E. Lightweight, fast-absorbing, non-greasy.

What’s in Mane Roots Beard Balm?
10 premium oils + rich butters and plant wax for structure. Built to condition first, control second—finished in a matte black jar with an ox horn scoop (yes, that’s included).

Are Kelgavian Forge products nut free?
No. Many formulas (especially Mane Roots beard care and Silken Tallow variants) use nut-derived oils. If you have a serious nut allergy, do not use our products.

I like woodsy and refined.
Start with our Mane Roots classics (browse the Scent Arsenal on product pages). Look for teak, oud, or sandalwood pairings.

I want warm and bold.
Pick a profile with bourbon/amber/spice notes. It reads confident without shouting

I’m sensitive to fragrance.
Choose our fragrance-free option. Performance, zero scent.

Still lost?
DM us your usual colognes or notes you hate/love. We’ll match you like a sommelier with better facial hair.

Where can I see notes?
On each product page under Scent Notes (and the Scent Arsenal grid). Three-note trios + a quick vibe line.

WHEN SHOULD I START USING IT?
New growth?
Start day one. Oil calms itch and prevents the flake storm that scares people back to razors.

Established beard?
Daily oil after shower, balm as needed for shape. Consistency beats chaos.

WILL THESE PRODUCTS HELP MY BEARD GROW?
Be honest—will it grow new hair?
We’re not selling miracles. Genetics decide growth. We handle everything else: healthy skin, reduced breakage, softer hair, fuller look.

So what can I expect?
A beard that looks thicker, behaves better, and doesn’t itch like a bad decision.

HOW MUCH DO I USE? HOW LONG WILL THE OIL OR BALM LAST ME?
Dosage guide (oil):
Stubble: 2–3 drops · Short: 4–6 · Medium: 6–8 · Long: 8–12 (adjust by density).

Dosage guide (balm):
Pea for short, dime for medium, nickel for long. Add in tiny increments—more is rarely better.

Longevity:
30 ml oil = ~1–3 months. 100 g balm = ~1–2 months, depending on beard and enthusiasm.

What regions do you ship to?
U.S. only right now.

Free shipping?
Yes—free over $25 (US only). Watch the banner/cart for current promos.

Do you ship internationally?
Not yet. We’re working on compliant, affordable options. Join 1420 FORGE for first notice when the gates open. 

Retail locations?
For now, we’re online at Kelgavian Forge (kelgavianforge.com) and Etsy (KelgavianForge - Etsy). Pop-ups and stockists get announced on our main page and via 1420 FORGE emails/texts.

Can Mane Roots fix patchy genetics?
If we could rewrite DNA, we’d be on a yacht. We optimize what you’ve got—healthier skin, stronger hairs, fuller appearance.

Any tips?
Be consistent for 8–12 weeks, nourish skin (oil), keep it clean (wash), shape smart (balm/trim). Patience + routine beats panic.

Processing time for my order to ship?
Typically 1–2 business days. Peak drops can run 2–4. You’ll get tracking the second it prints.

Where should I start?
The Mane Roots Starter Duo (Beard Oil + Balm) covers 95% of what most guys need.

What if I’m scent-shy?
Go fragrance-free first, then add a scent once you know your vibe.

Can you help me choose?
Yep. Hit CONTACT US with the scents you usually wear (or hate). We’ll make a tailored recommendation.